Sharress said:
This happened to me as well.
I received an email that read as follows: "You are being sent this notice to inform you that since you previously requested a credit card chargeback for PlayOnline, the PlayOnline account linked to your credit card has been suspended. Please be assured that we have not chosen this course of action lightly, but instead see it as a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts."
I asked SE what exactly "chargeback" meant and he informed me that he could not tell me exactly what happened, but that my bank must have requested it. I kept inquiring about it during the "unban process" and informed him that banks do not and can not request chargebacks on your behalf because a form has to be filled out. He got agitated and told me I needed to call my bank. He knew I knew he was lying. It seems after reading this forum that SE didn't inform their customer service of which lie to tell as there are multiple ones.
I received an email that read as follows: "You are being sent this notice to inform you that since you previously requested a credit card chargeback for PlayOnline, the PlayOnline account linked to your credit card has been suspended. Please be assured that we have not chosen this course of action lightly, but instead see it as a necessary method of combating the increased misuse of credit cards. We feel that this preventative measure will greatly lessen the impact of such illicit activity on future accounts."
I asked SE what exactly "chargeback" meant and he informed me that he could not tell me exactly what happened, but that my bank must have requested it. I kept inquiring about it during the "unban process" and informed him that banks do not and can not request chargebacks on your behalf because a form has to be filled out. He got agitated and told me I needed to call my bank. He knew I knew he was lying. It seems after reading this forum that SE didn't inform their customer service of which lie to tell as there are multiple ones.
Ha!.. I got this same email, and basically told them the samething.. yet again, they try to avoid it like it wasn't their fault, as usual. All you can really do is imbrace S/E's stupidity and deal with it sadly.. -.- I still wish this game was made by a different company. One that ACTUALLY CARES for their PLAYERS..
