Final Fantasy XIV Database - Ffxivpro.com

Like Hitetsu said, contact your bank to see if they can veto the cost on the item you never got. However, just make sure you have your receipt and be persistent in getting either having them ship or give a refund for what you failed to receive.

Also keep in mind businesses in general HATE losing customers, so if you manage to contact a human being they'll be alot more attentive and catering when you threaten to never use their service again.