Valefor.Prothescar said:
»i'm furious.
$500 GPU. Fan breaks. I send it in for RMA instead of voiding warranty and fixing it myself. They send me a "certified refurbished" GPU of the same make/model as compensation instead of just fixing the fan on my already 100% functional GPU.
I put the "certified refurbished" GPU in. Blue screen. Bluescreen. Bluescreen. Undervolt and lower core clock. Bluescreen. Bluescreen. *** useless.
I call them and tell them they sent me a lemon. First of all the outsourced teleoperator on the other side of the phone doesn't know what a lemon is. I tell him he sent me a piece of ***. He proceeds to tell me that I can RMA again for another "certified refurbished" GPU, but I have to pay shipping AGAIN. Or I can have the "fair market value" on my $500 GPU (which you can't find for under 450 atm) of $220.
I ask for a supervisor, he says there are none at work. I ask again, he hangs up.
I'm never buying a single *** thing from MSI ever again.
I'd be furious with this ***too, which is why I tend to deal locally, and can go straight to the store and manager/owner I purchased tech stuff from.
if a company treats a customer like that after the customer receives a faulty product and the company won't do jack ***to fix the problem, isn't the customer entitled to something?
You'd think so, and I would agree that they should be rightly compensated, rather than *** around. I was in full agreement with Proth on this, exactly because it is infuriating.
Which is why I rarely get anything I can't find locally, or deal with locally. Because it means they can't screw you over and outsource calls to people who have nothing to do with the company making faulty devices, sending faulty replacements, etc, which ultimately destroy your machine.