I can give you 100 percent honesty about GMs...dont ask how I know, I just know.
• GMs are initially hired by Kelley Staffing Services, it is a temp agency that hires people with no formal education and have somewhat of a criminal background.
• A standard background check is done but if you dont have any physical or finanical negative listings you can still get a position.
• The average GM has never played online games period. They rarely even know how to type (as i've witnessed).
• All internal game functions are not known to the GMs, such as if X will drop from this mob or when Y will pop. The rate of procs on a weapon or gear is also not known.
• There are only a couple of GMs that actually play or have played FFXI on their own time. Two: [GM] Ioptex and [GM] Caedmon were the only two that played end game and know what the hell to do with end game scenerios.
So unless things have changed in the last two years, the GM was speaking out of his *** and didn't really know what he was talking about.