I lost my token a few months ago, and I got them to remove it from my acount. Go to the
playonline website and set up a live chat with them. It took a few minutes for them to respond (just like a GM call). They should be able to remove the token from your account. I think they may only offer the live support during normal business hours, although I'm not sure.
This is what I did a few months ago when it happened to me, and it took maybe 15 minutes for them to take care of it. Hope this helps.