Some ***right... at least... A friend of mine got hacked, and froze the account ASAP. Said guy somehow managed to un-freeze the account, even though my friend is the original owner of the account. After this, he contacted GMs a few times to find out that his char had been completely BANNED, and that 2 different Senior GMs would not even give him the chance to supply the information to prove the account was his.
Back on track: Glad to see they gave the guy his rightful gear, and banned this douche that stole 2 PCC. Wish the first guy could have gotten his back though :/.